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Terms and Conditions


All fees are payable to fir tree pet’s hotel, we accept payment by most major credit/debit cards and cash. We do not accept cheques


Checkin/Checkout times 

We have set pick up and drop off times

Drop off - Between 11am to 12pm or 4pm to 5pm

Pick up - Between  10am to 11am or 4pm to 5pm        

Pets collected after 11am on departure date will be charged for a full day rate. We recommend pets are brought in as early as possible (11am) to help them settle and experience a full day with us. We do not allow you to come and walk your own pet whilst in our care as this may be unsettling for your pet and other pets in our care.


If pets are collected prior to the original departure date or time you will be charged the full balance for the dates previously agreed on your booking form and reconfirmed and agreed at check in. in the event of cancellation your deposit will be withheld, cancellation on the day or within 14 days of arrival will result in the full payment being due if we are unable to fill your space, if the Kennel/Chalet can be filled due to a waiting list then just the deposit will be witheld.


Pets can only be accepted between the pick up and drop off times highlighted above . The hotel will not operate outside of business hours under any circumstances.

outside of our pick up and drop off times you will be charged an out of hours fee 


We ask for a 50% non-refundable deposit at time of booking. To secure your pets place at the hotel (The deposit will be withheld in the event of a cancellation regardless of notice period given ) The deposit will be deducted from your final payment.



All dogs must be vaccinated against distemper, hepatitis, leptospirosis, canine parvovirus and any other relevant disease. Although we do not insist on the kennel cough vaccine, we recommend it. If vaccinated against kennel cough, it should be at least 2 weeks before entry to the hotel. For your pets comfort and others please also ensure your pet is up to date with worming and flea treatment.

Your pets vaccination card and Microchip number must be given when checking in, Pets cannot be boarded without these details and full payment for their stay will still be due.


All cats should be vaccinated against feline enteritis and any other relevant disease.


Animals showing any sign of infectious disease will be turned away.



All animals must be fit, in good condition, and of pleasant temperament when arriving at Fir Tree Pets Hotel, in the unlikelihood your pet is aggressive towards our staff, we have the right to no longer handle your pet and/or ask you to remove them from the hotel however full payment will still be due. owners are liable for any damage occurred by their pets whilst staying at our hotel.


Whilst every care and attention is given to animals boarded at the hotel, they are boarded at the owners own risk, the management accept no liability for loss illness injury or death of any animal in our care. In the unlikely event of your pet falling ill, we reserve the right to contact a veterinary surgeon. All costs will be the responsibility of the pet’s owner. This will include any veterinary call out charges, transportation fees etc, it is the owner’s responsibility to ensure they have sufficient funds to cover this.


It is crucial that all dogs have a lead and collar that is secure and will not slip loose as well as an identification tag attached to their collar as required by law.



The hotel accepts no responsibility for damage to personal items such as bedding toys and leads etc, we cannot guarantee that bedding will be returned in the same condition this includes cats arriving/leaving in damaged or broken carriers.

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